The first time you bill to a carrier through the software to Waystar, you will receive a Waystar Rejection for Name Matching. This document walks you through how to name match
Under Work you will see My Work and Rejected Claim.
Under Claims Processing - Professional Claims - Name Matching
On the left in the Name Contains box you can type in the Payer ID, which you can find on the card or call and confirm with the carrier. You can also type in the name of the carrier to find them on the list.
You will then click the bubble on the left that matches the insurance that you see to the right.
When you click Match to Selected Payer, Waystar will automatically re-submit the rejected claims to the carrier you matched. It will let you know in a pop up box how many were re-submitted.
In the above example there will be a total of 5 claims re-submitted.