| SERVICES | |
| Charges | Sum of Charge Total based on the Charge Date |
| Average Visit Service (AVS) | Charges divided by the number of Patient Visits (chargeable visits only) |
| COLLECTIONS | |
| Collections - (Payment Date) | Sum of Collections (Type=Payment) based on Payment Date. This includes Carrier Payments. |
| Average Visit Income (AVI) |
Collections - Entry Date divided by the number of Patient Visits (Chargeable Patient visits) |
| Case Average |
Collections - Payment Date divided by Converted NP/RA/3rd Visit |
| Product Sales |
Number of Products sold |
| Product Revenue |
Collections from Product Sold |
| A/R as of today |
Sum of Charge Balances as of today's date |
| NEW PATIENTS | |
| New Patient Prospects | Number of Patients having a 9920* CPT Code billed |
| Converted NP |
Number of 9920* Patients having a visit within 1-30 days after a ROF/2nd visit |
| NP Conversion Percentage |
Number of Converted NP Visit divided by Prospects and Reactivations |
| REACTIVATION | |
| Reactivation's (RA) |
Number of Patients having a RA21* Item code billed |
| Converted RA |
Number of RA21* Patients having a visit within 1-30 days after a ROF/2nd visit |
| RA Conversion Percentage |
Number of Converted RA visit divided by Reactivation Visits |
| PATIENT VISITS | |
| Patient Visits |
Number of Charge Dates Patients were billed a Service with a non-zero dollar Unit Price |
| $0.00 Visits |
Number of Charge Dates Patients were billed a Service with a zero dollar Unit Price |
| Wellness Visits |
A wellness patient is defined as any patient whose conversion appointment was more than 90 days ago and who has had more than 12 visits since their conversion appointment. |
| Wellness Visits % |
Percentage of Patient Visits that are for patients who are past their Primary Care phase of treatment. More specifically, a wellness patient is defined as any patient whose conversion appointment was more than 90 days ago and who has had more than 12 visits since their conversion appointment. Patient Visits does not include the $0.00 visits. |
| RETENTION | |
| PE1% |
Prospects with Prospect Date between 30 and 120 Days and Total Visits >11 divided by Converted New Patients (3rd visit) with Prospect Date between 30 and 120 Days |
| PE2% |
Prospect Date Between 60 and 150 Days Previous. Prospect with Prospect Date between 60 and 150 Days and Total Visits > 19 divided by Converted New Patients with Prospect Date between 60 and 150 Days and Total Visits > 11 (essential showing out of all patients that made it to PE1 (12 visits) how many made it to PE2 (20 visits). |
| PVA |
Number of Patient Visits divided by the number of Converted NP/RA/3rd visit |
| Total Active Patients |
Number of Unique Patients with a Visit |
| Progress Exams |
Number of Charge Dates Patients were billed PE211- PE215 Item Codes |
| THERAPY | |
| Total PT Units |
Number of Units for Service Charges billed with a CPT Code of 97*, G0283, 95851, or S9090, S8948. Units for 97001 and S9090 are counted twice. |
| PT Unit Average |
Total PT Units divided by the number of Patient Visits where a PT Unit was entered |
| PT Clinic Average |
Total PT Units divided by the number of Patient Visits |
| SCHEDULING | |
| Signed In |
Number of appointments signed in during the time period |
| Signed In % |
Number of patient appointments signed in during the time period divided by the number of scheduled patients appointments during the time period. |
| Future Appts per Active Patient |
Number of future appointments scheduled for patients not on a wellness treatment plan divided by the total number of unique patients that are not on a wellness treatment plan in the last 60 days |
| Future Appts. per Wellness Patient |
Number of future appointments scheduled for patients currently on a wellness treatment plan divided by the number of unique wellness patients (S8990, 9894* w/GA modifier) with an appointment in the last 60 days |
| No Show/Cancellations % |
This is the number of appointments that are marked as a No Show and Canceled divided by the total number of appointments. |
| Special Consultations |
Number of Patient Appointments with a Visit Type SPEC and marked Signed IN |
| Special Consultations % |
Number of Special Consultations divided by the number of NP/3rd Visit (CHIRO) NOTE: RA # is excluded |
HealthCore Analytics Definitions
Updated on